Return and Refund Policy

Last Updated: August 22, 2026

At Meenisha Naturals, we take pride in our homemade, natural products. Since our items are handmade and, in many cases, consumable or perishable in nature, our return and refund process works a little differently from regular retail products. Please read this policy carefully before placing an order.

1. Nature of Our Products

All products are homemade, prepared in small batches using natural ingredients.
Slight variations in colour, texture, consistency, or fragrance between batches are natural characteristics of handmade products and are not considered defects.
Because several of our products (hair oils, herbal powders, podi powders) are consumable or come into direct contact with skin/hair, we cannot accept returns once a product has been opened or used, except in cases covered under this policy.

2. Eligibility for Returns/Replacement

We accept return, replacement, or refund requests only under the following circumstances:

You received a damaged product (broken packaging, spillage, leakage during transit)
You received a defective product (e.g., visible contamination, unusual spoilage on arrival)
You received the wrong item (different from what you ordered)
Your order arrived with missing items

We do not accept returns for:

Change of mind after purchase
Products opened, used, or partially consumed (except where defective/damaged)
Minor natural variations in colour, texture, or fragrance
Reactions caused by known allergies where ingredients were listed on the product page

3. Reporting a Problem

You must contact us within 48 hours of delivery at sales@meenishanaturals.in or +91 90808 05738.
Please include your order number, along with clear photos/videos of the product, packaging, and shipping label showing the issue.
Requests raised after 48 hours of delivery may not be eligible for return, replacement, or refund.

4. Return Process

Once your request is received, our team will review the evidence provided and respond within 2-3 business days.
If approved, we may request the product be shipped back to us, or in some cases (for hygiene/perishable reasons) ask only for photo/video evidence without requiring the physical item back.
Return shipping costs, where applicable, will be communicated at the time of approval.

5. Refunds

Approved refunds will be processed to your original payment method within 7-10 business days of approval.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI; you will be asked to share your bank/UPI details for this purpose.
Shipping charges (if originally paid) are non-refundable, unless the error was on our part (wrong/defective item sent).

6. Replacements

Where a replacement is preferred over a refund and the product is in stock, we will ship the replacement free of charge once the issue is verified.

7. Order Cancellations

Orders can be cancelled only before they are shipped. Please contact us as soon as possible if you wish to cancel.
Once an order has been shipped, it cannot be cancelled, and our standard return policy (above) will apply instead.

8. Non-Returnable Situations

Please note we cannot offer returns or refunds for:

Delays caused by courier/logistics partners, once the product has left our facility in good condition
Incorrect address provided by the customer at checkout
Products damaged due to improper storage or usage after delivery